Frequently Asked Questions

Everything you need to know about our premium Apple accessories.

Does Twelve South offer international shipping?

Yes, we ship our premium accessories to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location.

What is your return policy for accessories?

We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.

Are your products covered by a warranty?

All Twelve South products come with a one-year limited warranty against defects in materials and workmanship from the date of original purchase.

How do I know if a stand or case is compatible with my device?

Compatibility details are listed on each product page under the 'Tech Specs' section. We ensure our designs match the latest Apple hardware specifications.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like Apple Pay and PayPal.

How can I track my order once it has shipped?

Once your order leaves our warehouse, you will receive an email notification with a tracking number and a link to monitor your shipment's progress.