Returns & Exchanges

We want you to love your Twelve South gear, but if you are not completely satisfied, we offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and in like-new condition to qualify for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and zip code to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your Twelve South accessory in its original retail packaging, including all manuals and components, to ensure safe transit.

• 3.
  Label and Ship

  Download and print the prepaid shipping label provided through the portal and drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects your returned item, we will process your refund to the original payment method within 5 to 7 business days.